Shipping Policy

We ship Monday through Friday excluding holidays. We aim to process and fulfill your order within 1-2 business day of receiving the order.

If the item is back ordered (noted in red box on product page), item will ship on expected ship date listed, or as soon as available.

All shipping dates are pending credit card verification for in-stock merchandise. Deliveries occur Monday - Friday. Prices in USD.

For US Continental Orders

Shipping Option USPS First Class USPS Parcel Select USPS Priority Mail USPS Priority Mail Express
Pricing
Variable depending on weight. 
Free for orders over $50. Variable depending on weight.  Variable depending on weight.  Variable depending on weight. 
ETA Arrives in 3–5 business days. Arrives in 2–8 business days. Arrives in 2–4 business days. Arrives in 1 business days.
Tracking Yes Yes Yes Yes

*Free shipping may be upgraded to Priority Mail or FedEx Home Delivery depending on size of order and location. In these cases the order will arrive more quickly. Tracking will be sent to your email.

For International Orders (Including AK/HI/APO)

Shipping Option
USPS First Class Package International
DHL Express Worldwide 
FedEx Ground (to Canada)
USPS Priority Mail International 
USPS Priority Mail Express International 
Pricing Variable depending on weight.
Variable depending on weight. 
Variable depending on weight.
Variable depending on weight. 
Variable depending on weight. 
ETA Arrives in 7-21 business days. Arrives in 3-5 business days. Arrives 2-7 business days. Arrives in 6-10 business days. Arrives in 3-5 business days.
Tracking Tracking to destination is limited.* Yes Yes Tracking for most destinations Tracking for most destinations

 

*FCPIS tracking available only to: Australia, New Zealand, Belgium, Great Britain, Germany, France, Netherlands, Croatia, Denmark, Spain, Switzerland, Israel and Brazil.

Standard USPS shipping on international orders may not guarantee tracking once it leaves the US (dependent on the local carrier that will pick up at the border. For ex. Canada Post will provide tracking.)

In all other countries, we recommend DHL, UPS, or FedEx for continuous tracking to destination. Otherwise, we will not be able to provide tracking once it leaves the US.


You will be responsible for paying customs fees upon delivery of your package. Since the duty fees are different between countries, cities, provinces, ect, we cannot calculate this into the shipping cost. Shipping cost is discounted to help balance this out.

We cannot guarantee a delivery time. When shipping internationally, there are too many factors outside of our control to accurately predict when a package might be delivered. DHL, FedEx, and UPS tend to be more reliable with delivery dates.

 

Shipping FAQ

When will my order will be delivered with Free Shipping? 

Our free shipping can take 2-8 business days depending on where it's headed. Since we ship out of San Francisco, a package that's going out to another California address will arrive on the faster end of that estimation. If we're shipping to the other side of the country, it will take longer. 

I would recommend going though the checkout process and enter your address to get a better day estimation. We also offer several options for paid expedited shipping. 

Please note that the estimation is in business days, not total days! 

Please allow an extra day for fulfillment, as the estimation is for ship time only. We typically pack Monday to Friday before 11 AM CST. 

 

I want to order an item out of stock. When will it be available?

We aim to add dates for when we will have the item back in stock whenever possible. You can see the expected ship date in the red box on the product page when the item is selected.

As soon as the item is available we will fulfill the order. If you order more than one item when one is in stock and one is back ordered, please email us if you would like the order to be sent separately. By default the order will be sent together.

We try to give the best estimate to our abilities but sometimes there are delays in production or shipping. If we are delayed past the estimated date, we will send an email to notify you.

 

Will the package be delivered on the weekend? 

USPS mail is delivered nationally Monday through Saturday. On Sunday they do deliver Express Mail.

For FedEx Home Delivery, they deliver between 9 a.m. and 8 p.m., Monday through Saturday.

DHL deliver parcels from Monday to Friday between 8:00 and 18:00.

 

I have a international address. When will my package arrive? 

We offer several options for International deliveries. Just go through our checkout process and you can see a day estimate on the shipping options. 

Please note that we cannot guarantee a delivery time. When shipping internationally, there are too many factors outside of our control, such as customs at the border, to accurately predict when a package might be delivered.

If you want a more reliable delivery date, please select FedEx, DHL or UPS at checkout. Please email us at support@ArdenCove.com if your country does not have any other options at checkout and we would be happy to assist you.

 

I am an international customer. How can I track my package delivery?

If you are an international order missing your package, please note that First Class International Mail does not guarantee tracking once it leaves the US. This is because it will transfer to the local postal service so it is up to them to provide tracking. For example customers in Canada should enter their tracking to Canada Post's website, and UK customers should use the Royal Mail website.

FCPIS tracking available only to: Australia, New Zealand, Belgium, Great Britain, Germany, France, Netherlands, Croatia, Denmark, Spain, Switzerland, Israel and Brazil.

If you would like continuous tracking for any other country, you should select DHL, FedEx, or UPS as your shipping option.

 

My package says it's delivered but I do not have it. 

We always recommend delivering to an address where you will be in person to accept, as there has been cases of stolen packages from front doors. 

First, we recommend double checking your front door/porch/lobby throughly. Sometimes a mail person may place the package in a corner, under a door mat, or behind a bush when no one is home. 

Next, I would recommend placing a call to your local post office or carrier to make sure it is not just on the way or placed behind the desk for pickup. Sometimes packages are marked "delivered" preemptively when the package is close but still on the way. If this is the case, it may be delivered soon.  

If the package is still missing afterwards, please contact us at support@ArdenCove.com and we will be happy to assist you with this issue.